171 East State Street
Ithaca, NY  14850

1-607-272-4902

15steps@fifteensteps.com

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Store Hours

Monday: 10-6

Tuesday: 10-6

Wednesday: 10-6

Thursday: 10-7

Friday: 10-8

Saturday: 10-6

Sunday:  11-5

Special store hours apply for Holidays:

Thanksgiving 11/28: Closed

Black Friday 11/29: 10am - 6pm

Christmas Eve 12/24: 10am-5pm

Christmas Day 12/25: Closed
New Year's Eve 12/31: 10am-5pm

New Year's Day 1/1/20: Closed

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Information About Your Order

 

What We Sell

  • The jewelry and objects shown on our website are handmade by individual studio artists.

  • We work hard to ensure that the quality of everything we sell at 15 STEPS, and through this site, meets our high standards.

  • As is the case with handcrafted goods, you can expect natural variations and subtle differences in the pieces due to the handmade process.

 

Order Status

  • You will receive an email confirmation as soon as your order is received.

  • Once your item has shipped, a second confirmation will be sent to you, which will include a tracking number for your package.

  • We try to keep the status of inventory on our site up to date, but if, for some reason, an item is out of stock, we will email you as soon as possible.

 

Canceling Your Order

  • You may cancel your order within 4 business hours.  Your best option for this is to call us.

  • Please be advised that, because we often ship the same day, your purchase may already be on its way to you.

  • If this is the case you will be responsible for any shipping charges incurred – that is, the shipping to send it to you and the shipping charges to return the package to us.

 

Shipping & Handling

  • Orders placed Monday through Friday before 3 PM EST (with the exception of holidays) will be shipped the same day, pending that item’s availability and credit card verification.  Orders placed on Saturday or Sunday will be shipped the following Monday.

  • We carefully package all orders.  Your purchase is shipped, fully insured, via USPS, Priority Mail.

  • We ship only to states within the continental US.

 

Sales Tax

  • There is no sales tax applied to purchases or shipping charges that we ship out of state.

  • NY State sales tax will be applied to purchases and shipping charges for orders shipped to addresses within New York State.

Returns

  • At 15 STEPS, we are committed to you, our customer.  We want you to be delighted with your purchases.  If something does not meet your expectations, we are happy to help you with an exchange.  If this is not possible, we will issue you a store credit, which is good to use on this site and at our store.

  • All returns are handled via email.  Please email 15steps@fifteensteps.com to obtain a Return Merchandise Authorization.  We are sorry, but we cannot accept returns without an RMA number.

  • An item returned must be unused and in its original condition, complete with all tags and/or display cards.

  • The return item must be shipped within 10 days of your receiving it to qualify for an exchange or store credit.

  • Please ship returns to us prepaid and in the original packaging.

  • 15 STEPS is not responsible for loss or damage of return shipments.  Please package and insure accordingly.

  • Once we receive your return we will issue an exchange credit for the cost of the item minus any shipping charges.

  • If your purchase qualified for free shipping on the original order, the shipping charge to be deducted will be $8.00 to cover the actual cost of this service.

  • Items purchased on our website are not eligible for return or exchange in our store.

 

Special Orders

  • Special orders include items that we do not have in stock and we have ordered for you from the designer and/or customized for you.  A good example of a special order would be a ring in a size that we do not stock.

  • All special orders are considered final sale and are not returnable for store credit or exchange.

 

Sale Items

  • Occasionally we will offer sale items on this site.  These items are FINAL SALE and cannot be returned for exchange or store credit.